Refund policy

Return & Refund Policy
Last updated: July 16, 2026

If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible:
- The item must be unused, unwashed, and in its original condition
- Tags must still be attached
- Items must be returned in the original packaging when possible

How to Start a Return

Email customerservice@nuehaven.com and include:
- Your order number
- The item(s) you want to return
- The reason for the return

We will review your request and reply within 24–48 business hours with next steps. Depending on the item, we may issue a refund or replacement without requiring the item to be shipped back, or we may provide a return authorization and the address to send it to. Please wait for our instructions before mailing anything — returns sent without authorization can't be processed.

Return Shipping Costs

If a return requires mailing the item back, return shipping is the customer's responsibility unless the return is due to an error on our part (damaged, defective, or incorrect item). In those cases, we cover it. We recommend using a trackable shipping service for any authorized return.

Refunds

Once your return is approved (or your returned item is received and inspected, if a mail-back was required), we will:
- Notify you of approval or rejection
- Issue a refund to your original payment method if approved

Refunds typically appear within 5–10 business days.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:
- Bodysuits
- Intimates
- Swimwear
- Clearance items

Exchanges

Exchanges are subject to product availability. Start an exchange by emailing customerservice@nuehaven.com.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After that time, your order may already be processing.

Questions about this policy? Contact customerservice@nuehaven.com.