Refund policy

Return & Refund Policy
Last updated: September 30, 2026

If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible:
- The item must be unused, unwashed, and in its original condition
- Tags must still be attached
- Items should be returned in the original packaging when possible

How to Start a Return
Email customerservice@nuehaven.com and include:
- Your order number
- The item(s) you want to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect

We will reply within 24–48 business hours with next steps. Please do not mail anything until we reply. Returns sent without our instructions can't be processed. In some cases, we can issue a refund or replacement without requiring the item to be sent back.

Where Returns Go
Nue Haven is an online-only store, and our Carthage, Missouri address is a mailing address only. It is not a return address. If an item needs to be mailed back, the return address is usually our fulfillment partner's warehouse, which may be outside the United States (most often in China). We will give you the exact return address before you ship, so you know the cost up front.

Return Shipping Costs
- Damaged, defective, or incorrect item: we cover the cost, and in most cases you won't need to send the item back. Just email us photos.
- Change of mind, wrong size, or style preference: return shipping is your responsibility. International postage can cost more than domestic postage. We recommend a trackable shipping service.

There are no restocking fees.

Refunds
Once your return is approved (or your returned item is received and inspected, if a mail-back was required), we will:
- Email you to confirm approval or rejection
- Issue a refund to your original payment method if approved
Refunds typically appear within 5–10 business days after approval. Original shipping is free, so there is no shipping charge to refund or deduct.

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless they arrive damaged, defective, or incorrect:
- Bodysuits
- Intimates
- Swimwear
- Clearance items

Exchanges
Exchanges depend on product availability. Because items ship from our partners, an exchange is usually handled as a return plus a new order. Email customerservice@nuehaven.com to start one.

Order Cancellations
Orders can be canceled within 12 hours of purchase. After that, your order may already be processing.

Questions?
Email customerservice@nuehaven.com or call (816) 379-6354, Monday–Friday, 9 AM–5 PM CST.